WHAT IS QUALITY ?

1. Quality means meeting requirement, customers needs.
2. Quality means defect free products (Fit to use).
3. Quality is attribute of a product.
4. Services are form of products.
5. Management is responsible for quality.
6. Producer must be involved in quality control.
7. Quality is a journey not a destination.
8. The objective of quality is continuous improvement.

Seven Quality Management Tools

The 7 Quality Management Tools are:

1. Process Decision Program Chart (PDPC).

2. Matrix Data Analysis Diagram (MDAD).

3. Relationship Diagram.

4. Tree Diagram.

5. Affinity Diagram.

6. Prioritization Matrix.

7. Activity Network.

The 7 Quality Management Tools can be used in:

1. Problem Representation (PDPC, Activity Network and Tree Diagram).

2. Data Collection (MDMA).

3. Data Analysis and Synthesis (Relationship, Tree, Affinity Diagrams and Prioritization Matrix).

Quality Control :

Product quality is compared with applicable standards and action taken when non conformance is detected.

Verifies specific attributes of the products .

Specific products and services.

Focuses on inspection, Testing and removal of the defects .

Quality Assurance:

Activity, which establishes and evaluates the processes, which produce the products.

Process are established and continuously improved to produce products that meets specification and are fit to use.

Sets measurement program to evaluate process.

Identifies weakness in the process and improves them.

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